Automation in practice
How companies stop doing by hand what a system can do.
Page 1 of 12 · 138 articles
A customer asks you to delete their data: how to handle the request in your CRM and when to reply
Customer requests data deletion — you have one month to reply. Find out when you must delete, when you can refuse, and which systems to check: CRM, calendar, SMS, email, accounting.
Read article → September 14, 2026 · 13 min readThe Polish Accessibility Act and a micro-business website: who is covered, who is exempt and why WCAG still pays off
Since June 28, 2025, Poland enforces the Accessibility Act. Check if it applies to your micro-business and why implementing WCAG standards still makes sense.
Read article → September 14, 2026 · 11 min readServices ordered online: starting before the 14 days and what happens on withdrawal
A customer buys a service package online and wants to start immediately, but a week later submits a withdrawal declaration. Learn how the 14-day withdrawal right works, when you can start the service earlier, and how to settle the performed portion.
Read article → September 14, 2026 · 16 min readData processing agreement with your CRM or software vendor: what to check before you sign
When you connect a CRM, online booking system, SMS gateway, or VoIP phone system, you are entrusting your customers' data to an external vendor. Check what the agreement must contain and what questions to ask.
Read article → September 14, 2026 · 13 min readRemarketing after browse abandonment, not just an abandoned cart
Standard remarketing only reaches people who left items in cart. Yet most users browse products and leave without adding to cart — that traffic disappears. Learn how to use GA4 for remarketing at every stage.
Read article → September 14, 2026 · 12 min readVet clinic: dog rabies vaccination reminders without manual counting
Dog owners in Poland must vaccinate against rabies every 12 months. The clinic can track deadlines and remind automatically — without manually reviewing the calendar. See how to build a reminder system.
Read article → September 14, 2026 · 14 min readPet owner data at a veterinary clinic: how much is really needed
A new patient questionnaire at a veterinary clinic often contains unnecessary fields — PESEL number, education, occupation. Learn what GDPR says about data minimization and which fields are really needed for a visit.
Read article → September 14, 2026 · 10 min readExtra work found during a car repair: when a workshop can raise the price
The mechanic takes apart the suspension and finds a hidden fault — the client wasn't prepared for a higher bill. Learn when the workshop can legally raise the price and how to respond to complaints within 14 days.
Read article → September 14, 2026 · 9 min readMissed driving lessons: how automatic reminders work for a driving school
A missed lesson means lost time and money. Learn how much one absence costs, how appointment schedule reduces no-shows, and when to ask for a deposit.
Read article → September 14, 2026 · 9 min readContact form spam: how to filter it without losing real enquiries
reCAPTCHA v3 hands back a score instead of a puzzle, but the site itself decides what a low score means. How to build a review queue, choose form fields, and check whether inquiries actually arrive at all.
Read article → September 14, 2026 · 13 min readThe 20,000 zł cash register threshold for a new online store
A new online store grows faster than planned, and nobody keeps track of the cash register exemption threshold. We show how to calculate your proportional limit and how much time is left after exceeding it.
Read article → September 14, 2026 · 11 min readConsumer invoices in an online store and KSeF: what is actually mandatory
A small online store owner hears about KSeF and wonders if it applies to invoices for regular customers too. We explain that B2C sales stay outside mandatory KSeF, and what actually changes for the store right now.
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