Law and compliance in a service business
Deadlines, consents and contracts that apply whether or not anyone reminded you about them.
A small firm's obligations do not arrive by post. The clock on a reply starts the day a complaint reaches the business, not the day someone notices it. This section gathers those moments in one place and shows, for each of them, what the time is counted from.
The first axis is customer data. Which form fields you genuinely need and which you collect just in case; what a processing agreement with your CRM, booking system or SMS gateway provider has to contain; when a small firm keeps a record of processing activities despite its modest scale; how to handle a request for erasure and when you may refuse. Marketing consent sits apart, because an appointment reminder and a promotional text are two different messages, and only one of them needs consent.
The second axis is deadlines and documents. Replying to a complaint, withdrawal from a distance contract and a service begun before that window closes, payment terms between businesses, booking terms and conditions, and the coming dates for KSeF and the AI Act. Wherever a matter turns specific to your case, we say so plainly: that is the point for a lawyer or a tax adviser, not for an article.
Questions this category answers
- How long do I have to answer a consumer complaint?
- When does KSeF start to apply to a small service business?
- What must a processing agreement with a CRM provider contain?
- Do I need consent to send an appointment reminder by text?
- A customer asks me to erase their data — what must I do?
- What payment terms can I set on an invoice to another business?
- Does a chatbot have to say that it is a machine?
Who it is for. For the owner who keeps track of deadlines, consents and contracts personally, because a small firm has no one else to do it.
What is not here. We do not replace a lawyer or a tax adviser — we show what to ask about, and when to ask.
Articles in this category — 15 articles, Page 2 of 2
Invoices for private customers and KSeF: when it is voluntary and what about receipts with a NIP
B2C invoices in KSeF are voluntary, and a receipt with a buyer's NIP up to 450 zł counts as a simplified invoice through 2026. We show how to set one clear rule instead of guessing at every till.
Read article → September 14, 2026 · 16 min readAI Act and your chatbot: what a small business must do from 2 August 2026 and what comes later
From 2 August 2026, chatbots and AI systems must clearly inform users they are interacting with a machine. Check if your business meets the new transparency requirements and what's still ahead.
Read article → September 14, 2026 · 12 min readKSeF in a small service business: which dates apply and what changes in daily work
From 1 April 2026 KSeF obligates VAT-registered businesses, but until the end of 2026 you can issue invoices outside the system if sales on invoices do not exceed 10,000 zł. Check if this applies to your business.
Read article →Other categories
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