Guest Returns

System notices guests who stopped returning and launches contact to them itself — instead of waiting for someone on the team to remember them in their free time.

• AURA ACTLevel
• ClientsFamily
• in AURA subscriptionBilling

Problem

A client who stopped coming doesn't tell anyone. They don't write a complaint or leave with a bang — they just stop appearing, and their absence gets lost in overall revenue. The company only sees it in a weaker month and then usually buys new clients with ads, even though those previous ones already paid once and know how you work.

What we do

We take visit and order history, agree with you on when no return really means something, and show such people on one list. This list has a contact attached that launches itself.

• We calculate return rhythm separately for your industry — one for a hairdresser, another in a restaurant, another at a repair shop
• The list of guests without return is one and visible to the whole team, not stuck in someone's head
• Message goes through the channel the client already used to talk with you, not the one we have at hand

What's included

Three elements; the first decides everything, because it depends on who we consider as someone who didn't return:

• Return definition and time thresholds agreed with you
• Guest segments calculated from visit, order and conversation history
• Return campaigns in messages, with stop condition when client replies

Timeline

The module doesn't run separately — it activates with the AURA level it belongs to. But it has its own start condition: returns are calculated from history, so without visit history in the system, there's nothing to calculate. First meaningful lists appear after a full return cycle typical for your industry, and it's not the same for anyone — that's why we don't give one number of days here.

Cost

This module has no separate price, because it does not work separately: returning guests are counted from the same bookings and bills AURA reads anyway, for the rest of the venue. So you pay for the system in a given venue, not for one screen — and how deeply to switch it on comes only out of a conversation about how many regulars you have and where you know about them from today.

Guest reactivation is included in ACT level. This is the level where AURA not only shows but also conducts communication and performs agreed actions.

What you get

Second sale to the same people. Returning client doesn't cost an ad click and usually decides faster because they already know you. You also see how many guests the company quietly loses — and that's a number nobody knows without such a list.